Job Type: Contract
Country: United States
City: Las Colinas
State: Texas
Compensation Based on Experience
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Tier 3 Windows Escalation Engineer

Job Description: Windows Escalations Engineer
Location: Las Colinas, TX
Length: 18-month contract
As a tier 3 Support Engineer, you will be designing and driving the discovery of potentially unique solutions for each of your customer’s situations as part of a team. We’ll provide you with abundant resources, including a rich content library, advanced diagnostic tools, the business product group, and the experience of tenured engineers around you. You will have the opportunity to solve technically complex problems as well as to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.
Responsibilities:
• Support customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies.
• Foster positive customer relationships and build customer loyalty with Microsoft, while effectively managing challenging situations.
• Demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management.
• Demonstrate leadership through personal responsibility, accountability, and teamwork.
• Act as a technical focal point.
• Manage critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.
• Be responsive to customer needs.
• Apply a logical and methodical approach to remote problem solving.
• Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
• Help with technical content including Knowledge Base articles, whitepapers, training documents, forums and blog postings.
• Respond to select newsgroups and contribute to proactive knowledge transfer.
Basic Qualifications:
• Minimum of 2 years’ experience in support, including software and hardware
• Windows 7 knowledge and troubleshooting experience
• Strong customer service skills
• Accurate and logical problem solving and communication skills
• Ability to work collaboratively in a team environment
• Excellent written and verbal communication skills
• Ability to learn and adapt quickly in a dynamic environment
• MCSE and/or MCITP

Email claire.hardesty@catalytic.com if interested!