Job Type: Contract
Country: United States
City: Las Colinas
State: Texas
Compensation Based on Experience
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Tier 3 Windows Triage Engineer

Job Description: Windows Triage Engineer
Location: Las Colinas, TX
Length: 18-month contract
As a tier 3 Triage Engineer, you will be designing and driving the discovery of potentially unique solutions for each of your customer’s situations as part of a team. We’ll provide you with abundant resources, including a rich content library, advanced diagnostic tools, the business product group, and the experience of tenured engineers around you. You will have the opportunity to solve technically complex problems as well as to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.
Basic Qualifications:
• Minimum of 2 years’ experience in support, including software and hardware
• Windows 7 knowledge and troubleshooting experience
• Strong customer service skills
• Accurate and logical problem solving and communication skills
• Ability to work collaboratively in a team environment
• Excellent written and verbal communication skills
• Ability to learn and adapt quickly in a dynamic environment
• MCSE and/or MCITP
Responsibilities
• Review of consumer submitted bugs for Windows 8
• Validate Windows 8 submitted bugs
• Reproduce submitted bugs
• Transfer of Windows 8 bugs to proper buckets
• Handle minimum of 130 triaged bugs per day
• Be able to perform database queries
• Understand different technical issues in relation to consumers
• Identify common patters/trends of issues
• Analyze designs; simulate and test how a machine, structure, or system operates
Since computer engineers can work with programmers, designers, product developers and testers, strong interpersonal and communication skills is a must, as well as the ability to work in a team.

Email melissa.hunstiger@prithvisolutions.com if interested!