Messaging AdministratorNICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
We currently have a full time position for a Messaging/Exchange Administrator in our Rutherford, NJ office.
• Responsible for the NICE IT Infrastructure Systems in the America’s Region. Works closely with corporate colleagues in region and globally assuring synergy for support, design, architecture, implementation, processes, and organizational culture.
• Provides level II & III support for issues assuring ownership of resolution is completed in a timely, effective manner, coordinating & communicating with colleagues/management through outlined processes.
• Responsible for monitoring, maintaining and troubleshooting the IT Infrastructure Systems in the America’s also providing periodic reports on Systems capacities and issues to be addressed.
• Provides guidance, leadership, technical governance, and ongoing support during planning, implementation, and post cutover phases of local, regional, and global projects as required.
• Extensive, in-depth experience with Messaging systems (MS Exchange 2003/2007, clustering, BES/RIM, MS Communicator, GOOD, for design, architecture, implementation, migration planning/execution, and post cutover support.
Education: High School Graduation minimum, Associate or Bachelors degree with technology related curriculum a plus.
Certification with Microsoft (MCSA/E), Cisco (CCNA/E), and other relevant systems certifications a plus.
Requirements: Minimum of 3 years experience in the following areas:
• Technical hands-on support, design, configuration, and implementation of servers, storage hardware, SAN/NAS (NetApps), tape libraries, Cisco switches & routers, and telecommunications (T1’s, DS3, OC3, OC12) with Ethernet interfaces (2m-100m).
• Proficiency as System Administrator MS Windows networks, Active Directory, MS Server/Domain, MS XP/Win7, DNS/DHCP, Messaging systems (MS Exchange, BES/RIM, MS Communicator), MS SQL Server, SharePoint.
• In-depth understanding of networking (LAN/WAN) and security (Checkpoint firewalls, Secure Remote, personal firewall, antivirus, etc.)
• Knowledge of various network protocols TCP/IP, routing protocols, HTTPS, SSL, SIP etc.
• Telephony administration, design, architecture specifically Cisco Call Manager V7.x & V8.x, Publisher/Subscriber, UCCX/E.
• VMware platform (V4.x), VCenter, VSphere, supporting design, architecture, maintenance, capacity planning, and performance.
• Perform system software upgrades including planning and scheduling, testing, and coordination
Experience in the following areas would be an asset:
• Network Monitoring tools, reporting, and monitoring
• Systems scripting (Powershell, etc.)
• Exposure to UNIX, Sun Solaris, Linux
Personal Skills:
• Exposure to International/Multi-cultural companies is a strong benefit.
• Highly motivated & service oriented.
• Organized, methodical approach.
• Good time management & strong focus.
• Willing to work long hours, travel frequently if required.
• Responsible and reliable.
• Strong analytical and problem-solving skills.
• Willingness to learn and take direction.
NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.
hiring@nice.com
Full-Time Rutherford New JerseyMessaging |
