Job Type: Full-Time
Country: United States
City: Memphis
State: Tennessee
Compensation Salary is negotiable and depends on experience
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System Engineer

Critical Edge has an exciting opportunity for a Systems Engineer with Microsoft Server, Microsoft Exchange, VMware, ESXserver, and Vsphere experience.


Responsibilities
You will primarily be responsible for troubleshooting and resolving customer-reported issues, developing solutions to solve customer problems and assisting with design aspects of technical projects where necessary.
Specific responsibilities include:
• Answer and resolve a large portion of service requests on a first email/call basis.
• Accurately document and update Customer Service Requests (CSR\'s) in the ticketing system including time worked and actions performed.
• Maintain customer data and corporate knowledge private and secure.
• Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communications.
• Manage personal queue of open requests.
• Proactively seek to exceed customer expectations leading to high customer satisfaction ratings.
• Travel to customer sites to repair or solve issues as needed.
• Serve as the customer\'s advocate to solve problems and navigate company resources.
• Work to constantly improve call handling and resolution processes.
• Assist in reducing support load by writing on-line support materials (FAQ\'s and KB\'s).
• Participate in problem escalation and call prevention projects to help customers and support increase their efficiency.

Requirements:
• Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions.
• Ability to work well in a team environment or work independently.
• Excellent verbal and written communication skills.
• Excellent troubleshooting skills.
• Technical proficiency across Windows platforms including computer networking skills, Microsoft Active Directory and Microsoft Server Platforms.
• Excellent organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision.
• Excellent support skills and experience conducting technical training.

Benefits:
Health care is provided for the employee. Critical Edge will pay 50% of the cost of the premium for the employee.

Please reply to jobs@criticaledgetech.com with an updated resume including salary requirements and updated contact information.